General Services

Q: What types of therapy services do you offer?
We offer individual therapy for adults. Our clinicians specialize in areas including anxiety, depression, trauma, substance use, relationship issues, life transitions, and more.

Q: Do you offer in-person or telehealth sessions?
We currently offer both telehealth and limited in-person sessions. Telehealth is provided through a secure, HIPAA-compliant video platform for your convenience and privacy.

Q: How do I know which clinician is right for me?
Our intake coordinator will help match you with a clinician based on your preferences, clinical needs, availability, and insurance coverage. You can also review our clinician bios on our website.

Q: What should I expect from my first therapy sessions? 
At the beginning of treatment, your clinician will conduct an intake assessment with you where information regarding your overall history will be gathered. Following this, you will work in collaboration with your clinician on developing a treatment plan. 

Appointments & Scheduling

Q: How do I schedule an appointment?
You can call our main office number at 978-631-9010, email us at admin@realignwellness.org or complete our online contact form. After a brief consultation, we will match you with an available clinician who meets your needs.

Q: What if I need to cancel or reschedule my appointment or miss an appointment?
We require at least 24 hours' notice for cancellations. Late cancellations or no-shows may incur a fee of $85. Please notify your clinician as soon as possible. This fee is not billable to insurance.

Fees & Insurance

Q: Do you accept insurance?
Yes, we are in-network with several major insurance providers. Please contact our office at 978-631-9010 or check our website here for a current list. We also offer private pay options.

Q: What are your out-of-pocket fees?
Your out of pocket or private pay rate varies by service type. Before your intake, we’ll review your financial responsibility and insurance benefits with you.

Clinical Policies

Q: Are your clinicians licensed?
Yes, our team includes independently licensed clinicians (LICSW, LMHC, LMFT, LADC I, Psychologists) and licensed clinicians (LCSW) who work under supervision, as required by state law.

Q: Is my information kept confidential?
Yes. Your confidentiality is protected by law and our professional ethics. There are limited exceptions (such as risk of harm to self/others or mandated reporting) which will be reviewed with you in our Consent for Services form.

Telehealth

Q: How do I access my telehealth session?
You will receive a secure link via email to our client portal prior to your appointment. A device with a camera and microphone and a private, quiet space is recommended.

Q: Is telehealth secure and private?
Yes. We use HIPAA-compliant platforms to protect your information. We encourage you to also take steps on your end to ensure privacy during sessions.

Crisis & Emergency Support

Q: What should I do if I’m in crisis or need immediate support?
We are not a 24/7 crisis center. If you are in immediate danger or need urgent mental health support, please call 911, go to your nearest emergency room, or contact the Suicide & Crisis Lifeline at 988.

Clinical Communication

Q: How can I contact my clinician between sessions?
Non-urgent communication can be done via secure messaging or by phone, depending on your clinician’s preferences. Please allow up to 48 hours for a response.

Administrative Questions

Q: How is my data stored and protected?
All records are stored in a secure, HIPAA-compliant electronic health record (EHR) system. Only authorized staff have access to your information.

Q: Do you work with other providers (e.g., PCPs, psychiatrists, schools)?
Yes, with your written consent, we can coordinate care with other providers involved in your health. We believe in a collaborative approach to mental wellness.